24 HR Complaint Response Gaurantee

Its non negotiable. In the event an issue or complaint arrises from our services, our team reacts immediately and without compromise. Step 1: same-day communication acknowledging and learning everything we need to know about the issue, usually within the hour. Step 2: The appropriate team member will get back with a clear plan and timeline for remedy, with action taken within 24 hrs. Step 3: Once the resolution is executed, an immediate Quality Assurance Inspection and follow up is performed with our clients to share the details ensuring we have met both your high standards and our own. On the extraordinary occasion the issue was not able to be resolved to your full satisfaction during the timeline provided, an immediate discount or credit is applied. A no compromise, 24-hour complaint response guarantee.